Privacy policy

Privacy Policy

Last updated: 19/9/2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Lauren’s Scentsations.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies.
We also collect information about the pages you view, referring websites, and your interactions with the Site.

When you make a purchase, we collect your name, billing/shipping address, payment information, email address, and phone number.

How We Use Your Information

  • To process and fulfil your orders

  • To communicate with you about your purchase

  • To detect potential fraud or risks

  • To send you marketing (only if you’ve opted in)

Sharing Your Information

We share information with trusted third parties to operate our store, including:

We may also share data to comply with legal obligations.

Your Rights

Depending on your location, you may have the right to access, update, or delete your personal information. Please contact us if you wish to exercise these rights.

Data Retention

We keep your order information unless and until you ask us to delete it.

Changes

We may update this policy from time to time.

Contact

Questions? Contact us at laurensscentsations20@gmail.com

Refund Policy

Last updated: 19/9/2025

Due to the nature of our home fragrance products, we do not accept returns, exchanges, or issue refunds. All sales are final.

Please review product details carefully before placing an order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us at laurensscentsations20@gmail.com within 48 hours of delivery with photos of the issue. We will review your case and work with you to find a suitable solution.

Terms of Service

Last updated: 19/9/2025

Overview

This website is operated by Lauren’s Scentsations. By purchasing from us, you agree to the terms below.

Products

  • Our home fragrance products may have limited quantities.

  • We reserve the right to discontinue or change products without notice.

  • Colours, scents, and appearances may vary slightly due to their handmade nature.

Billing & Account Information

You agree to provide accurate and current billing/shipping details. We are not responsible for delays or losses due to incorrect information provided.

Liability

Our products are intended for household use only. We are not responsible for misuse, allergic reactions, or accidents related to our home fragrance products. Please follow safety instructions provided with your order.

Governing Law

These Terms are governed by the laws of the UK.

Shipping Policy

Last updated: 19/9/2025

Processing Times

  • Orders are processed within 2-7 business days.

  • During busy periods (e.g. holidays), processing may take longer.

Delivery Estimates

  •  (UK): 2–7 business days

Tracking

Tracking numbers (if available) will be emailed once your order has shipped.

Damaged or Lost Orders

We are not responsible for delays caused by couriers. If your order arrives damaged, please email us within 48 hours of delivery with photos.

Customs & Import Taxes

International customers are responsible for any import duties or taxes applied to their order.